Refund and Shipping Policy

1. Payment Processing Disclosure

All transactions on this website are securely processed by New Media Interpreting LLC. Please note that "NEW MEDIA INTERPRETING" or a variation thereof may appear on your bank or credit card statement.

2. Digital Products

Due to the nature of digital content, all sales of JSL (Japanese Sign Language) digital downloads, guides, and courses are final. Once the content is accessed or downloaded, we cannot offer a refund. If you experience technical issues, please contact us at deafjapan@deafjapan.com for assistance.

3. Physical Merchandise (Toys, T-shirts, Chopsticks)

• Returns: You have 30 days from the date of delivery to return an item.

• Condition: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

• Exclusions: Personalized or sale items are exempt from returns.

4. Shipping & Fulfillment

• Processing Time: Physical orders are processed within 1-3 business days from our location at 1601 Jennifer Ct, Round Rock, TX 78664.

• Shipping Rates: Costs are calculated at checkout based on weight and destination.

• International Shipping: We ship globally; however, customers are responsible for any local customs fees or import taxes.

5. How to Initiate a Return

To start a return, please email deafjapan@deafjapan.com with your order number. Once your return is inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be issued back to your original PayPal payment method.